On Friday, I had a flat tire on my 2008 TT 3.2 coupe. It came equipped with Pirelli run-flat tires. As such, there's no spare and no tire inflation kit (though the TT manual isn't clear on what cars have this equipment and what cars don't). I called Roadside Assistance to find out how many miles I could safely drive on the flat run-flat tire. I was 125 miles away from home and over 250 miles from my destination. The woman who answered the phone had never heard of a run-flat tire. I had to explain it to her twice. I asked her to speak with her supervisor, who also didn't know anything about run-flat tires. So, with an unclear TT manual and no assistance whatsoever from Audi's Roadside Assistance, I was on my own. Has anyone else ever had such a bad experience with Roadside Service?

Yeh they are worthless when it comes to car info.  That is not their role.  All you are doing is calling a clerk who dispatches tow trucks.  They do this for a variety of services, not only Audi.

Your experience just confirms my strong feelings that I will never own a car with run-flats.  Unless all of you driving is within 50 miles of home or you live in a large metroploitan area, run-flats are worthless.  They are only good for about 50 miles with no air, the garage you might get to has to have special equipment to change them (not your standard tire changer). they are expensive to buy (if you can find them at all if you are in the boondocks and only need 1), and they give a stiff ride.  Living in the SW with often over a 100 miles to the next town, I just can't risk riding on them.  If a car does not have at least a donut, I'm not buying.

Thanks. I won't buy run-flats again, either. My dealer service manager also isn't keen on them.

Thanks for the tips guys... run-flats, never!!! I have TT 08 and never use the road assistance. What services do we have? it is include in the warranty, right?